Chat Connection Issues. Also: People in chat not always displayed! in The Shady Dragon Inn Forum

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Chat Connection Issues. Also: People in chat not always displayed!

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Starlene Antares	Chat Connection Issues. Also: People in chat not always displayed!	Lead	[-]
Posts: 10707 (07/14/11 3:22 PM) The Rising Sun Sigil of the Twilight Sky Grand Sigil of the Holy Reply Quote More My Recent Posts	Tags : None Yuku recommended I try this and it seemed to help me connect. http://www.macromedia.com.../settings_manager07.html What I did was I clicked on chat, but of course it wasn't connecting. I right clicked in that chat window and selected "Global Settings". Then I clicked on the "Local Storage Settings by Site" button and deleted everything. After I did that I was able to connect to chat with no issues. I hope this will be helpful. I'm going to feature the post for now. 3/15/2012 Edited title to try to coax people into chat--don't assume no one's in there just because there's no one listed on the front page! -Keats Last Edited By: Keats Lovesonnet 04/12/12 8:13 AM. Edited 4 times.
Starlene Antares		#1	[-]
Posts: 10715 (07/19/11 9:52 AM) The Rising Sun Sigil of the Twilight Sky Grand Sigil of the Holy Reply Quote More My Recent Posts	I find myself having to do this step EVERY single time before I can connect to chat, which is annoying because then I have to reselect my avatar and font color. Is anyone else having this issue? I reported the problem with Yuku, but I was wondering if it was just me having to do it all the time or not. At least I can get into chat though.
Shalkai		#2	[-]
Posts: 2165 (07/19/11 2:40 PM) Chancellor The Courageous Lord Sigil of the Hearth Order of the Wayfarers Reply Quote More My Recent Posts	doesn't seem to work the same for me. Never works first time, usually works second time. Currently not working at all. Yuku needs to pay attn to the Flash Player updates.
Starlene Antares		#3	[-]
Posts: 10717 (07/19/11 2:45 PM) The Rising Sun Sigil of the Twilight Sky Grand Sigil of the Holy Reply Quote More My Recent Posts	So you followed those steps, you clicked into the chatroom, then you right clicked, selected "Global Settings" and then clicked the "Local Storage Settings by Site" deleted them and nothing happened? That's so weird. You should submit a help ticket to Yuku when you have the chance. They need to know that it's still not working for people. You can submit one here: http://help.yuku.com/
Keats Lovesonnet		#4	[-]
Posts: 11478 (07/19/11 3:40 PM) High Sigil Defender of Love Sigil of the Silver Tongue Order of the Wayfarers Reply Quote More My Recent Posts	Yuku informed me that yes, this would have to be done every time. I don't know if they intend to fix it or not.
Starlene Antares		#5	[-]
Posts: 10718 (07/19/11 7:29 PM) The Rising Sun Sigil of the Twilight Sky Grand Sigil of the Holy Reply Quote More My Recent Posts	All right I suck at reading comprehension, and decided to take some pictures to make sure there's no confusion. This link I linked at my first post? http://www.macromedia.com.../settings_manager07.html If you got to that link, you can delete the Sigils website from there. It should look like this: Tell it to delete www.sigilsmotel.yuku.com and then try to connect to the chat again, and you should connect fine. If that link is not working you can access it this way: If neither of these methods help, I encourage everyone to submit a help ticket to Yuku here: http://help.yuku.com/ Last Edited By: Starlene Antares 07/19/11 7:42 PM. Edited 2 times.
Starlene Antares		#6	[-]
Posts: 10724 (07/28/11 1:57 PM) The Rising Sun Sigil of the Twilight Sky Grand Sigil of the Holy Reply Quote More My Recent Posts	Yes, there's an "Unknown Error" cropping up again preventing chat access. I've put in a ticket with Yuku, but I think they're aware of the issue, but if anyone else wants to submit a ticket, go right ahead. More the better. I wish we could just go back to using the old chat. Edit to add: It seems to be working now. I was able to get in anyway. Last Edited By: Starlene Antares 07/28/11 3:45 PM. Edited 1 times.
Reridore		#7	[-]
Posts: 2000 (07/28/11 7:35 PM) The Mighty Sigil of the Reforging Order of the Mighty Ambassador Emeritus Reply Quote More My Recent Posts	It says I'm an unregistered user and can't join chat anymore. Was working fine in a sec...
Shalkai		#8	[-]
Posts: 2174 (07/28/11 8:07 PM) Chancellor The Courageous Lord Sigil of the Hearth Order of the Wayfarers Reply Quote More My Recent Posts	Try the stuff above, Rell....and other than that, just keep trying every now and then. If it doesn't work first try, close chat completely then try again. That sometimes works, but don't bother with 'retry login'.
Starlene Antares		#9	[-]
Posts: 10725 (07/28/11 10:06 PM) The Rising Sun Sigil of the Twilight Sky Grand Sigil of the Holy Reply Quote More My Recent Posts	If you still have trouble after trying those things, please submit a help ticket to Yuku: http://help.yuku.com/
Starlene Antares		#10	[-]
Posts: 10730 (07/31/11 4:09 PM) The Rising Sun Sigil of the Twilight Sky Grand Sigil of the Holy Reply Quote More My Recent Posts	Here's something else to try for those of you having trouble connecting. Go to this website: http://www.macromedia.com.../settings_manager07.html Highlight sigilsmotel.yuku.com and on the slider move it all the way to left so it says "Never" and check off "Never Ask Again". This will make it so it won't save your settings (font, avatar) but it does make connecting to the chatroom easier. I haven't had to delete or refresh at all since I've done that.
Starlene Antares		#11	[-]
Posts: 10751 (08/08/11 2:05 PM) The Rising Sun Sigil of the Twilight Sky Grand Sigil of the Holy Reply Quote More My Recent Posts	I sent Yuku a long letter complaining about the current chatroom and here's the response I received by them. I haven't yet visited their chatroom as suggested, but I will get around to doing it soon. I'd suggest those of you having issues with the chat do so as well and see if it's the same on the other Yuku board. Then submit a ticket to Yuku explaining this. Hopefully with more feedback, they can figure out what's going on. They offered to create a separate chatroom on their board that we could use in the meantime. If we want to take them up on that offer, let me know. Hi Michelle, This is the problem we are having: The access problems only happen on some boards and to some members (regardless of which browser and operating system they use). If this were happening to everyone and on all boards, it would be a heck of a lot easier to find out what is wrong. Right now, we are looking for a needle in a haystack, and that takes time, We are comparing board settings and member settings of boards and members that have problems, as well as boards and members that don't have problems. My own board does not have the problem. Many peopel who have reported chat access problems, I've sent them to my board and asked to try the chat room there, and nobody has any issues at all. One board, where members chat every day, I've created a chat room just for them on my board, and they have not had a single issue. If you want, I can create an additional chat room there for the members of your board, you could link to it from the board and have them chat there until we can get to the bottom of this. Just let me know.. My board is here: http://yukitagazette.yuku.com/ Something else I can do is create a new board and your members could try there and see if they have any problems there. If not, they can have the whole board and a chat room to themselves.
Starlene Antares		#12	[-]
Posts: 10754 (08/09/11 9:50 AM) The Rising Sun Sigil of the Twilight Sky Grand Sigil of the Holy Reply Quote More My Recent Posts	Last night Yuku's new servers through Amazon's Cloud servers had an interruption of service. That's now obviously been cleared up since we can access the boards, but upon entering chat, I'm getting this message: "Login error: format error of the authentication response!" I have submitted a ticket to Yuku, and hopefully that issue will be remedied. Edit to add: I tried it just now and was able to get in. Last Edited By: Starlene Antares 08/09/11 12:49 PM. Edited 1 times.
Keats Lovesonnet		#13	[-]
Posts: 11550 (08/31/11 1:40 PM) High Sigil Defender of Love Sigil of the Silver Tongue Order of the Wayfarers Reply Quote More My Recent Posts	Sooooooooooooooo, looks like chat's broken yet again...
Starlene Antares		#14	[-]
Posts: 10811 (09/01/11 9:42 AM) The Rising Sun Sigil of the Twilight Sky Grand Sigil of the Holy Reply Quote More My Recent Posts	It's working now. They said that Amazon changed the IP on them. Honestly, I think going with Amazon was a poor choice. I love ordering books and stuff from them, but they suck at this server stuff.
Stelley		#15	[-]
Posts: 1008 (09/16/11 8:25 PM) The Trickster Sigil of the Whistling Teapot Order of the Holy GSH Emeritus Reply Quote More My Recent Posts	It wasn't that Amazon is the host, they ordered 'Network Administration for Dummies' from them and it hasn't arrived yet.
Starlene Antares		#16	[-]
Posts: 10962 (03/01/12 4:56 PM) The Rising Sun Sigil of the Twilight Sky Grand Sigil of the Holy Reply Quote More My Recent Posts	By the way, chat is bugged currently, so it doesn't show who is in the chatroom from the main page.
Viertania		#17	[-]
Posts: 61 (03/01/12 6:58 PM) Vaskesz Greenfist Sigil of the Mistral Order of the Wayfarers Reply Quote More My Recent Posts	This is the best musical chairs game ever! Serenity is not freedom from the storm, but peace amid the storm.
Keats Lovesonnet		#18	[-]
Posts: 11945 (03/01/12 7:17 PM) High Sigil Defender of Love Sigil of the Silver Tongue Order of the Wayfarers Reply Quote More My Recent Posts	LOL
Starlene Antares		#19	[-]
Posts: 10966 (03/01/12 11:08 PM) The Rising Sun Sigil of the Twilight Sky Grand Sigil of the Holy Reply Quote More My Recent Posts	I think it's working now. At least I can see my name in there.
Keats Lovesonnet		#20	[-]
Posts: 11975 (03/07/12 4:27 PM) High Sigil Defender of Love Sigil of the Silver Tongue Order of the Wayfarers Reply Quote More My Recent Posts	Seems like it's touchy about showing names, both in and out of the chatroom, as well as kicking multiple people when one person joins or leaves. On the flip side, it seems to have randomly decided to save all my settings to no ill effect...